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General conditions of sale (GCS)

Our Terms and conditions define the rights and obligations of the Parties arising from the sale of our Products on the Instant cosmétiques by Phasilab. By validating his Order, the Customer acknowledges having first read the GTC and accepts them without restriction, without however this acceptance being conditioned by his handwritten signature. The Instant cosmétiques by Phasilab reserves the right to modify certain provisions of the GTC. These changes will be enforceable as of their posting and will only apply to Orders prior to these changes, each order on the Site being governed by the GTCs applicable on the date of the Order.

These General Conditions of Sale are supplemented by the Legal Notices, the General Conditions of Use, the Personal Data and Cookies Charter.


The selling prices of the Products indicated in euros (€) are those in force at the time of placing the order. They take into account the Value Added Tax (VAT) which will be collected on sales and is paid back to France.

The Prices do not include shipping costs, which may be invoiced in addition to the price of the Products purchased according to the terms defined below and as indicated to the Customer before the order is confirmed.


When a Customer places an order on the Site, he will choose the different Products by clicking on “Add to cart”. At any time, the User can have an overview of the Products placed in his basket, or can modify his Order, by clicking on “Basket”.

From the moment the Customer confirms his Order by clicking on “Order”, he is considered to have knowingly accepted its content and conditions and in particular these GTC, quantities, prices, characteristics, and delivery times. some products.

The sale will be final upon confirmation of the Order by the Customer, without prejudice to the exercise by the Customer of his right of withdrawal (the terms of which are described below) this Order will be confirmed.


Payments by check and cash are not accepted.

The Instant cosmétiques by Phasilab may suspend all Order management in the event of non-payment or refusal of payment authorization by the bank. The Customer guarantees that he has the necessary authorizations to use the payment method he has chosen for his Order. Any fraudulent use of the bank card will not give rise to reimbursement.

The “s” in https on the payment page means that the site is secure.

Purchase invoices will be sent by email to the email address provided by the Customer when registering his Order on the Site.

The collection of your personal data is mandatory for these purposes. Without this personal data, your transaction could be delayed, if not impossible, and your order canceled.

You have the right to access, query and rectify your personal data as well as the right to oppose their processing for legitimate reasons. To exercise this right, you can write to Ingenico Financial Solutions SA / NV – Legal service “data protection” – Da Vincilaan 3 – B-1930 Zaventem (Belgium), or send an email to the address privacy@fs.ingenico. com, accompanied by a signed copy of your identity document.


Processing and shipping costs are calculated based on the delivery method chosen by the Customer for the entire Order. They are indicated to the Customer at the end of his Order before he confirms it. Any subsequent modification of the delivery address cannot be taken into account by The Instant cosmétiques by Phasilab

The address provided by the Customer must be valid: for example, no delivery can be made to a post office box, poste restante, hotel room, or a collective place where an individual address cannot be assigned.

A single Order cannot be delivered to several addresses.

The Instant cosmétiques by Phasilab do their best to ensure that the delivery of

When sending the package, the carrier will send the Customer by e-mail the corresponding tracking number. In the event of non-receipt of a package within the time limits indicated, the Customer is invited to contact the Consumer Service so that an investigation can be carried out, which may take several days.

Archiving & proof of contract

The Customer accepts that the exchanges between the Parties will be done by e-mail.

Each order is archived for a period of 3 years from the last delivery. At any time, the Customer can access the details of his past orders by sending an email to Customer Service via our contact form.

Right of withdrawal

In accordance with Article L. 221-18 of the Consumer Code, the Customer has the right to withdraw from his Order without giving any reason within fourteen (14) clear days from the date of receipt of the order.

Right of return within 30 day

Without prejudice to the legal right of withdrawal from which you benefit, we grant you a right of return extended to 30 days from receipt of the goods. Under this right of return, you can cancel your order even after the expiration of the statutory withdrawal period of fourteen (14) days (see the information above concerning the exercise of the statutory right of withdrawal). The right of return is exercised, by returning the goods to us, within 30 days of receipt of the goods, this will be chargeable. The legal provisions on withdrawal apply only until the expiry of the statutory withdrawal period. The right of return does not affect your legal warranty and compliance rights, which you enjoy without restriction.

The 30-day right of return will not apply to sealed products which have been opened after delivery or for which the seal has been damaged.

The return deadline is met if you send the goods within said deadline. The returned item must be intact, in perfect condition for resale and in its original packaging. Any item damaged or whose original packaging is damaged will not be refunded or exchanged.

You will be responsible for replacing the original packaging in the event that it is lost. In this situation, you may choose to accept a partial refund due to the drop in value of the item returned without the original packaging, the amount of which we will communicate to you, or to collect the products at your expense. In the latter case, if you refuse this delivery, we reserve the right to retain the item and the amount specified for partial refund due to the decline in value of the returned item.


Any possible refund from us will be made to the account you used to make the payment. In the event of payment by bank transfer, the sum is transferred to the account from which the transfer was made. If you paid by PayPal or credit card, the amount will be refunded to the bank account linked to this payment method.

Consumer service

For any questions or information before any Order or relating to the follow-up and execution of the Order, the exercise of the right of withdrawal, the invocation of any guarantee and the processing of complaints, the Customer may contact the Service. Consumer by Email or by phone on the Contact section.


The Customer is informed that he may have recourse to consumer mediation for any disputes concerning the sale of Products on the Site, in accordance with Ordinance No. 2015-1033 of August 20, 2015 and the Decree of application n ° 2015-1382 of October 30, 2015. To submit his dispute to the mediator, the Client can complete the form on the CMAP website:, or send his request by regular mail or recommended to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or send an e-mail to To find out how to submit a referral to the Mediator, at European level, the European Commission has also set up an online dispute resolution platform.

Intellectual property

This Site, its operation and appearance, as well as all its elements, such as Visuals, texts, images, brands, Product names, designs, models, illustrations, videos, photographs, slogans and without this list being exhaustive, are the exclusive property of The Instant cosmétiques by Phasilab, and are protected by the texts relating to Intellectual Property law and / or Literary and Artistic Property Law.

Reproduction or use of all or part of these elements is only authorized for information purposes and for strictly personal and private use.

Neither the Site, nor any of its components, may be used, reproduced, copied, modified or exploited in any other way, in whole or in part, for any purpose whatsoever other than private and personal use, except prior written authorization. Any other use is likely to constitute an infringement punishable by law.

These General Conditions of Sale are subject to the application of French law regardless of the Customer’s country of residence and the place where the Order is placed.


The Instant cosmétiques website by Phasilab reserves the right to modify or correct the content of the elements accessible on the Site at any time and without notice, and reserve the right to suspend the operation of the Site.

Legal guarantees

All Products sold by The Instant cosmétiques by Phasilab on the Site benefit from the legal guarantee of conformity provided for in articles L217-4 to L217-14 of the Consumer Code and the legal guarantee against hidden defects provided for in articles 1641 to 1649 and 2232 of the Code. Civil.

When acting on the basis of the legal guarantee of conformity, the Customer:

  • has a period of two (2) years from the delivery of the Product to act;
  • may choose between repair or replacement of the Product, unless this choice entails a clearly disproportionate cost with regard to the other modality, taking into account the value of the good or the importance of the defect (article L. 217-9 of the Consumer Code).
  • is exempt from providing proof of the existence of the lack of conformity of the Product during the twenty-four (24) months following delivery of the Product. The legal guarantee of conformity applies independently of the commercial guarantee.

As part of the legal guarantee of conformity, and according to the Customer’s choice, The Instant cosmétiques by Phasilab must: either replace the Product with an identical one depending on stocks, or reimburse it for the price of the Product if such a replacement is not Not possible.

In the event that the Customer decides to implement the guarantee against hidden defects of the item sold in application of articles 1641 and following of the Civil Code, he may choose between the resolution of the sale or a reduction in the sale price, in accordance with article 1644 of the Civil Code.

As part of the legal guarantee against hidden defects, and according to the choice of the Customer, The Instant cosmétiques by Phasilab, after evaluation of the defect affecting the Product, must: either reimburse the Customer for the full price of the returned Product, or partially reimburse it if the Customer keeps the Product carrying the defect.

In accordance with the law, The Instant cosmétiques by Phasilab remind the Customer of the following texts:

Article L. 217-4 of the Consumer Code:

“The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. “

Article L. 217-5 of the Consumer Code:

“The good conforms to the contract:

1 ° If it is suitable for the use usually expected of a similar good and, where applicable:

– if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

– if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. “

Article L. 217-12 of the Consumer Code:

“The action resulting from the lack of conformity lapses two years after delivery of the goods. “

Article L. 217-16 of the Consumer Code:

“When the buyer asks the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run.

This period runs from the buyer’s request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention. “

Article 1641 of the Civil Code:

“The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have given a lower price, if he had known them. “

Article 1648 paragraph 1 of the Civil Code:

“The action resulting from crippling defects must be brought by the purchaser within two years from the discovery of the defect. “

Last updated on 19/01/2022